Morrill Street Health Centre

OTHER INFORMATION

PATIENT PARTICIPATION GROUP

The Patient Participation Group was formed in December 2002. It is an advisory group aimed at improving communication between the practice and its patients.

It is hoped that general practitioner services can be developed and improved within the limitations of resources available, by GPs, staff and patients working and cooperating with each other.

It is an opportunity for patient representatives to influence practice policy by representing the opinions of patients registered with the practice.

Practice and patients can support each other in their dealings with NHS Hul or other healthcare organisations to achieve mutual aims.

Key speakers including representatives from NHS Hull will be invited to meetings when considered appropriate and beneficial by the group.

The group will meet at least once a quarter and includes:

The Patient Representatives have given Doctor Parker and Partners their kind permission to publish their names:

Graham Gedney, Mary Hooton, Gerald Moxon, Marilyn Bird, Sharon Peck, Alan Reddy, Joyce Wood and Jill Morris.

They will be happy to talk to other patients whenever they are visiting the practice or you can write to them care of:

Patient Participation Group
Doctor Parker and Partners
Morrill Street Health Centre
Holderness Road
HULL
HU9 2LJ

UNACCEPTABLE BEHAVIOUR

Staff and patients should treat each other with mutual respect.

The following are examples of unacceptable behaviour:

• Swearing
  
• Insulting and abusive language
  
• Racist or discriminatory remarks
  
• Making what are clearly unacceptable demands
  
• Aggressive behaviour, threats of violence or violence
  
• Theft of, or malicious damage to, property

Any incident of unacceptable behaviour reported to the Practice Manager will be investigated and appropriate and proportionate action taken, for example:

• Reporting to the police (if necessary)
  
• Warning about future behaviour and possible removal from the list of patients registered with Doctor Parker and Partners
  
• Removal from list of patients registered with Doctor Parker and Partners.

PATIENT INFORMATION

For details of who has access to patient information, including information from which identity can be ascertained, please refer to:

• Doctor Parker and Partners, General Practice Publication Scheme
  
• Doctor Parker and Partners, Information Sharing Protocol.

These are separate documents published in accordance with the Freedom of Information Act 2000, Data Protection Act 1998 and Access to Health Records Act 1990.

TRAINING

This is a training practice. Doctor Ellwood is a GP Trainer. He trains qualified doctors to become General Practitioners.

Doctors Parker, Lees and Islam are GP Tutors. They train medical students from the Hull York Medical School.

Doctor Parker and Partners hope that by providing training for GP Registrars and medical students the practice can contribute to increasing the number of doctors that will practise in Hull in the future.

EXTRA SERVICES

You pay for the NHS through taxes, but this does not cover all the services that this practice supplies.

Please note that some certificates, forms and insurance claims are extra services, which are not available on the NHS. They are a private arrangement between you and your doctor.

Your GP, just like any other professional, is entitled to charge you for these services.

Please ask for further details such as the cost of these private, non-NHS services at Reception.

FREEDOM OF INFORMATION - PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.